At Jules Focus, we are committed to delivering your photography gear safely and efficiently. Our Shipping Policy outlines how orders are processed and what you can expect when you shop with us.
Order Processing
All orders are processed within 1–2 business days after confirmation. You will receive a confirmation email with your order details once your purchase is complete. When your order is dispatched, we will send you a tracking number so you can follow your package’s journey.
Shipping Methods
We use trusted courier partners to ensure your items arrive securely. Shipping options may vary depending on your location and will be displayed during checkout.
Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your delivery status. Please allow up to 24 hours for tracking information to be updated by the courier.
Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping fees may apply.
Damaged or Lost Packages
If your package arrives damaged, or if it appears to be lost in transit, please contact us immediately at [email protected]. Include your order number and a clear description (or photo, if applicable) of the issue. We will work with the carrier to resolve the matter as quickly as possible.
Customs and Duties
For international orders, customs or import duties may apply depending on your country’s regulations. These fees are the responsibility of the customer. Jules Focus is not liable for any delays or charges related to customs processing.
Contact Us
If you have any questions about your shipment or need help with a delivery issue, feel free to reach out [email protected].